Schedule & PreAuthorization Coordinator II
Facility: University of Maryland Medical Center
Employment Type: Not Indicated
Location: Baltimore, MD Shift/Schedule: DAY
Department: UMH: CTR DIABETESENDOCRINOLGY
Posted FTE: 1.0
Job Posting Category: Clerical
Hours of Work: 8-4:30p
Job ID #: 41865
Benefits Eligible: Yes
Minimum Education: HS Diploma or GED equivalent
License/Cert Required: Not Indicated
Minimum Experience: 2-years supervisory or lead experience
Specialty Type: Not Applicable
What You Will Do:
Under supervision of the Practice Manager, acts as a lead to the front desk staff and their work functions. Assist the practice manager in developing and administering departmental policies and procedures to ensure an efficient collection and authorization acquisition process. Maintains consistent and accurate communication with the Medical System staff, referring physicians and patients.
1. Coordinates and supervises the daily functions of the front desk staff. Oversees/ performs patient registration activities, assuring accurate, complete and timely processing of appropriate documents.
2. Oversees the scheduling of patient appointments, procedures and diagnosis tests. Provides printed schedules in advance to physicians, nurses, radiology etc. on a daily basis.
3. Collects and checks encounter forms for completeness and accuracy. With knowledge of insurance rules and regulations, collects appropriate co-pays and co insurance payments. Compiles encounter form batches, both hospital and practice, links referrals and enter STAR charges in a timely manner.
4. Answers telephone and patient inquires. Responds to inquires, takes legible, accurate and complete messages. Locates provider or nurse when appropriate.
5. Provides guidance and instruction to fellow employees where skills are in need of improvement, as needed. Provides information to Practice Manager regarding work progress, actions and issues in a timely and effective manner.
6. Assists Practice Manager in conducting orientation and training of new employees.. Actively and continuously improves work processes. Uses continuous improvement tools and methods to improve individual, team and cross departmental performance. Bases improvement on customer requirements, data root cause analysis and outcomes.
7. Maintains inventory and orders appropriate supplies for the clinic.
What You Need to Be Successful:
High School Diploma or equivalent (GED) is required.
Two years office work in a medical office or healthcare environment is required. Registration, front desk, referral services and billing experience preferred. In addition, two years of supervisory or lead worker experience.
1. Proficient in PC applications and accurate data entry. Use of other medical registration system and/or STAR/IDX preferred..
2. Successful completion of the UMMS computer systems certification test within one attempt and maintain a minimum of 90% accuracy.
3. Maintain a < 10% registration error rate as a departmental specific goal for registration accuracy.
4. Knowledge of medical terminology in order to understand diagnoses to schedule appointments.
5. Understanding of ICD9 codes is preferred.
6. Demonstrated ability to listen to patient information and translate information into written documentation.
7. Ability to listen to patient complaints and resolve them using positive, proficient guest relation skills. Ability to use resourcefulness and problem-solving skills in appropriately resolving various patient scheduling issues.
8. Ability to work independently; ability to respond effectively under stress.
9. Ability to prioritize and manage numerous tasks in different stages of completion.
10. Highly effective communication skills are required to relate to multiple levels of clinical and administrative personnel and to advise patients and visitors about hospital policies and procedures. Effective written communication skills are also required in completing admission and other documents properly.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
Facility: University of Maryland Medical Center
Employment Type: Not Indicated
Location: Baltimore, MD Shift/Schedule: DAY
Department: UMH: CTR DIABETESENDOCRINOLGY
Posted FTE: 1.0
Job Posting Category: Clerical
Hours of Work: 8-4:30p
Job ID #: 41865
Benefits Eligible: Yes
Minimum Education: HS Diploma or GED equivalent
License/Cert Required: Not Indicated
Minimum Experience: 2-years supervisory or lead experience
Specialty Type: Not Applicable
What You Will Do:
Under supervision of the Practice Manager, acts as a lead to the front desk staff and their work functions. Assist the practice manager in developing and administering departmental policies and procedures to ensure an efficient collection and authorization acquisition process. Maintains consistent and accurate communication with the Medical System staff, referring physicians and patients.
1. Coordinates and supervises the daily functions of the front desk staff. Oversees/ performs patient registration activities, assuring accurate, complete and timely processing of appropriate documents.
2. Oversees the scheduling of patient appointments, procedures and diagnosis tests. Provides printed schedules in advance to physicians, nurses, radiology etc. on a daily basis.
3. Collects and checks encounter forms for completeness and accuracy. With knowledge of insurance rules and regulations, collects appropriate co-pays and co insurance payments. Compiles encounter form batches, both hospital and practice, links referrals and enter STAR charges in a timely manner.
4. Answers telephone and patient inquires. Responds to inquires, takes legible, accurate and complete messages. Locates provider or nurse when appropriate.
5. Provides guidance and instruction to fellow employees where skills are in need of improvement, as needed. Provides information to Practice Manager regarding work progress, actions and issues in a timely and effective manner.
6. Assists Practice Manager in conducting orientation and training of new employees.. Actively and continuously improves work processes. Uses continuous improvement tools and methods to improve individual, team and cross departmental performance. Bases improvement on customer requirements, data root cause analysis and outcomes.
7. Maintains inventory and orders appropriate supplies for the clinic.
What You Need to Be Successful:
High School Diploma or equivalent (GED) is required.
Two years office work in a medical office or healthcare environment is required. Registration, front desk, referral services and billing experience preferred. In addition, two years of supervisory or lead worker experience.
1. Proficient in PC applications and accurate data entry. Use of other medical registration system and/or STAR/IDX preferred..
2. Successful completion of the UMMS computer systems certification test within one attempt and maintain a minimum of 90% accuracy.
3. Maintain a < 10% registration error rate as a departmental specific goal for registration accuracy.
4. Knowledge of medical terminology in order to understand diagnoses to schedule appointments.
5. Understanding of ICD9 codes is preferred.
6. Demonstrated ability to listen to patient information and translate information into written documentation.
7. Ability to listen to patient complaints and resolve them using positive, proficient guest relation skills. Ability to use resourcefulness and problem-solving skills in appropriately resolving various patient scheduling issues.
8. Ability to work independently; ability to respond effectively under stress.
9. Ability to prioritize and manage numerous tasks in different stages of completion.
10. Highly effective communication skills are required to relate to multiple levels of clinical and administrative personnel and to advise patients and visitors about hospital policies and procedures. Effective written communication skills are also required in completing admission and other documents properly.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.