Pharmacy Technician- Transitional Care Program Assistant
Facility: University of Maryland Medical Center
Employment Type: Full Time
Location: Baltimore, MD Shift/Schedule: DAY
Department: UMH: CARE MANAGEMENT PLAN
Posted FTE: 1.0
Job Posting Category:
Hours of Work: M-F, 9A-5P
Job ID #: 41230
Benefits Eligible:
Minimum Education:
License/Cert Required: Not Indicated
Minimum Experience:
Specialty Type: Not Applicable
What You Will Do:
At the University of Maryland Medical Center (UMMC), a designated Magnet facility, we are a team. Nurses and doctors, specialists and therapists, work shoulder-to-shoulder to give our patients the care they deserve. We take time to celebrate each other’s contributions and treat each other with respect by valuing each other’s ideas and opinions. Ultimately, we support each other’s growth. Together, we form a world-class team dedicated to furthering the practice of patient care.
Under direct supervision, the Pharmacy Tech- Transitional Care Program Assistant assists with identifying community resources for patients that are part of the Transitional Care Coordination Program. The transitional care coordination program identifies patients at high risk for readmission to the hospital. In collaboration with the clinical team, this role is accountable for the continuity and integration of patient care services.
The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified.
1. Provides assistance to Transitional Care Coordination team to provide patient access to medications before discharge:
A. Identifies patient’s prescription benefits.
B. Obtains pharmacy benefit information.
C. Requests prescriptions for patients from health care providers.
D. Obtain prescriptions from UMMC pharmacy to delivers prescriptions to patient.
2. Provides timely retrieval and updates of new patient referrals to the Transitional Care Coordination program:
A. Electronically retrieves new patient referrals through system report or pager communication. Disseminates referral to the clinical team. Discusses patient referrals to determine if patient meets acceptance criteria with the clinical team.
B. Communicates the status of the patient referral to referral source in a timely manner.
C. Documents referral status within the Electronic Medical Record.
3. Identifies internal and external community resources such as housing, transportation, pharmacy assistance program and makes referrals in collaboration with the clinical team. Assists with maintenance of electronic list of internal and external community resources to assist patient with continuum of care.
4. Provides transport tokens or vouchers, documents administrative details on the transportation log.
5. Documents all patient interactions, both telephone and in-person in the appropriate Electronic Medical Record, regarding continuum of care.
6. Ensures continuity of care with Primary Care Providers and Specialists.
A. Schedules patients for appointments with health care providers.
B. Reminds patients of pending appointments and contacts them to inquire into reasons for missed appointments.
C. Attends appointments with the patient’s health care provider if Care Coordinator or Clinical Social Worker are unable to attend the patient’s appointment with a health care provider.
7. Orders and maintains office supplies and equipment and maintains related expense records.
8. Assists with the review of patients chart to ensure all necessary information has been documented in the patient chart.
9. Schedules and coordinates teams meetings, appointments, travel arrangements and conferences. Assists with preparing agendas, assembles background materials. Attends meetings, prepares notes and performs required administrative follow-up.
What You Need to Be Successful:
III. Education and Experience:
1. High School Diploma or equivalent (GED) is required.
2. Two years of experience as a pharmacy technician is required. Some general clerical and/or administrative experience is preferred.
3. Maryland Board of Pharmacy registration required.
4. Current, valid, Maryland state drivers’ license is required.
IV. Knowledge, Skills and Abilities:
1. Effective verbal and written communication, interpersonal, and listening skills. Writing and typing skills needed to keep documentation of interactions with patients and health care providers.
2. PC literate with proficiency in Microsoft Office Suite and Internet. Basic typing and data entry skills are required.
3. Ability to keep timely documentation and submits paperwork for review within timelines. Follows a set work schedule and keeps supervisor informed of daily plans. Ability and willingness to follow directions.
4. Ability to establish and maintain effective working relationships.
5. Ability to handle sensitive and confidential matters with discretion and tact; ability to maintain poise and professional courtesy under pressure.
6. Effective organizational skills.
7. Demonstrates knowledge and skills necessary to provide care appropriate to the patient populations served. Demonstrates knowledge of the principles of growth and development over the life span and possesses the ability to assess data reflective of the patient's requirements relative to his or her population-specific and age specific needs.
V. Patient Safety
Ensures patient safety in the performance of job functions and through participation in hospital, department or unit patient safety initiatives.
1. Takes action to correct observed risks to patient safety
2. Reports adverse events and near misses to appropriate management authority.
3. Identifies possible risks in processes, procedures, devices and communicates the same to those in charge.
~CB
*LI-AB1
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
Facility: University of Maryland Medical Center
Employment Type: Full Time
Location: Baltimore, MD Shift/Schedule: DAY
Department: UMH: CARE MANAGEMENT PLAN
Posted FTE: 1.0
Job Posting Category:
Hours of Work: M-F, 9A-5P
Job ID #: 41230
Benefits Eligible:
Minimum Education:
License/Cert Required: Not Indicated
Minimum Experience:
Specialty Type: Not Applicable
What You Will Do:
At the University of Maryland Medical Center (UMMC), a designated Magnet facility, we are a team. Nurses and doctors, specialists and therapists, work shoulder-to-shoulder to give our patients the care they deserve. We take time to celebrate each other’s contributions and treat each other with respect by valuing each other’s ideas and opinions. Ultimately, we support each other’s growth. Together, we form a world-class team dedicated to furthering the practice of patient care.
Under direct supervision, the Pharmacy Tech- Transitional Care Program Assistant assists with identifying community resources for patients that are part of the Transitional Care Coordination Program. The transitional care coordination program identifies patients at high risk for readmission to the hospital. In collaboration with the clinical team, this role is accountable for the continuity and integration of patient care services.
The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified.
1. Provides assistance to Transitional Care Coordination team to provide patient access to medications before discharge:
A. Identifies patient’s prescription benefits.
B. Obtains pharmacy benefit information.
C. Requests prescriptions for patients from health care providers.
D. Obtain prescriptions from UMMC pharmacy to delivers prescriptions to patient.
2. Provides timely retrieval and updates of new patient referrals to the Transitional Care Coordination program:
A. Electronically retrieves new patient referrals through system report or pager communication. Disseminates referral to the clinical team. Discusses patient referrals to determine if patient meets acceptance criteria with the clinical team.
B. Communicates the status of the patient referral to referral source in a timely manner.
C. Documents referral status within the Electronic Medical Record.
3. Identifies internal and external community resources such as housing, transportation, pharmacy assistance program and makes referrals in collaboration with the clinical team. Assists with maintenance of electronic list of internal and external community resources to assist patient with continuum of care.
4. Provides transport tokens or vouchers, documents administrative details on the transportation log.
5. Documents all patient interactions, both telephone and in-person in the appropriate Electronic Medical Record, regarding continuum of care.
6. Ensures continuity of care with Primary Care Providers and Specialists.
A. Schedules patients for appointments with health care providers.
B. Reminds patients of pending appointments and contacts them to inquire into reasons for missed appointments.
C. Attends appointments with the patient’s health care provider if Care Coordinator or Clinical Social Worker are unable to attend the patient’s appointment with a health care provider.
7. Orders and maintains office supplies and equipment and maintains related expense records.
8. Assists with the review of patients chart to ensure all necessary information has been documented in the patient chart.
9. Schedules and coordinates teams meetings, appointments, travel arrangements and conferences. Assists with preparing agendas, assembles background materials. Attends meetings, prepares notes and performs required administrative follow-up.
What You Need to Be Successful:
III. Education and Experience:
1. High School Diploma or equivalent (GED) is required.
2. Two years of experience as a pharmacy technician is required. Some general clerical and/or administrative experience is preferred.
3. Maryland Board of Pharmacy registration required.
4. Current, valid, Maryland state drivers’ license is required.
IV. Knowledge, Skills and Abilities:
1. Effective verbal and written communication, interpersonal, and listening skills. Writing and typing skills needed to keep documentation of interactions with patients and health care providers.
2. PC literate with proficiency in Microsoft Office Suite and Internet. Basic typing and data entry skills are required.
3. Ability to keep timely documentation and submits paperwork for review within timelines. Follows a set work schedule and keeps supervisor informed of daily plans. Ability and willingness to follow directions.
4. Ability to establish and maintain effective working relationships.
5. Ability to handle sensitive and confidential matters with discretion and tact; ability to maintain poise and professional courtesy under pressure.
6. Effective organizational skills.
7. Demonstrates knowledge and skills necessary to provide care appropriate to the patient populations served. Demonstrates knowledge of the principles of growth and development over the life span and possesses the ability to assess data reflective of the patient's requirements relative to his or her population-specific and age specific needs.
V. Patient Safety
Ensures patient safety in the performance of job functions and through participation in hospital, department or unit patient safety initiatives.
1. Takes action to correct observed risks to patient safety
2. Reports adverse events and near misses to appropriate management authority.
3. Identifies possible risks in processes, procedures, devices and communicates the same to those in charge.
~CB
*LI-AB1
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.